Privacy Policy

Privacy Policy for A2P Messaging Services
Amnex Solutions Corp
Effective Date: 6/25/2025
Last Updated: 6/25/2025

Amnex Solutions Corp ("Amnex", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our A2P (Application-to-Person) messaging integration services, APIs, platforms, and related tools (collectively, the “Services”).

1. Scope

This Privacy Policy applies to:

  • Clients who integrate with our Services to send A2P messages (e.g., SMS, email, push notifications).

  • End users who receive messages delivered through Amnex Services, where Amnex acts as a processor or service provider on behalf of our clients.

2. Information We Collect

We collect the following types of data:

a. Client Information

When you create an account or use our Services, we may collect:

  • Business name, contact name, email address, phone number

  • API credentials and authentication data

  • Payment and billing information

  • Communication preferences

b. Message Metadata

We may collect metadata related to A2P messages, such as:

  • Sender and recipient phone numbers or email addresses

  • Message content type (e.g., SMS, MMS, email)

  • Timestamps (when sent, delivered, failed)

  • Delivery status, carrier response codes

c. Message Content

We process message content only for the purpose of delivering and logging messages. We do not sell or use message content for profiling or marketing purposes.

3. How We Use Your Information

We use collected information to:

  • Provide, monitor, and improve the A2P messaging Services

  • Authenticate API usage and manage your account

  • Communicate with clients about service updates or billing

  • Detect and prevent fraud, abuse, or violations of our Terms of Service

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

If you are located in a jurisdiction with data protection laws (e.g., the EU or California), we process your information on the following bases:

  • Performance of a contract: To deliver Services to our clients

  • Legitimate interests: To maintain security, prevent misuse, and improve functionality

  • Legal compliance: To meet legal or regulatory requirements

  • Consent: Where required, such as for marketing communications

5. Data Retention

  • Message metadata and logs are retained for up to [insert retention period, e.g., 12 months] for operational, billing, and compliance purposes.

  • Message content is stored only temporarily and is deleted after successful delivery unless otherwise agreed.

  • Client account and billing data are retained as long as you maintain an active account and as required by law.

6. Sharing and Disclosure

We do not sell your data. We may share information only with:

  • Telecommunication carriers and delivery networks to route and deliver messages

  • Service providers who help operate our systems (e.g., cloud hosting, billing platforms), under strict data protection agreements

  • Legal authorities if required by subpoena, court order, or applicable law

  • Corporate successors in the case of a merger, sale, or acquisition, with notice to affected users

7. International Data Transfers

Your data may be processed or stored in countries outside your own, including the United States. We take appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your data is protected according to applicable laws.

8. Security Measures

We implement technical and organizational safeguards to protect data, including:

  • TLS encryption for API traffic and web access

  • Secure storage and restricted access controls

  • Periodic security assessments and vulnerability testing

  • Rate limiting and abuse monitoring to prevent spam and misuse

9. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of the personal data we hold

  • Request correction or deletion of your data

  • Object to or restrict certain data processing

  • Port your data to another provider

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at [Insert Privacy Contact Email].

10. Client Obligations Regarding End User Data

If you send A2P messages using our Services, you must:

  • Ensure you have obtained proper consent from recipients

  • Respect opt-out requests and user preferences

  • Comply with all applicable regulations (e.g., TCPA, GDPR, CAN-SPAM)

  • Not use Amnex Services to transmit unlawful, deceptive, or harmful content

11. Cookies and Tracking

Our website and portals may use cookies and similar technologies to:

  • Remember session states

  • Authenticate users

  • Improve user experience

You can manage cookie preferences through your browser settings.

12. Children’s Privacy

Our Services are not intended for use by individuals under 18. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or within your account dashboard. Your continued use of the Services after any update signifies acceptance.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Amnex Solutions Corp
1815 S Meyer Rd. #100
Oakbrook Terrace, IL 60181
Phone: 708-765-4406